Domestic Cleaning

Once your booking is confirmed, the email will outline the date and estimated time of arrival. Our cleaners are punctual in general, however, there might be an arrival window and our team will arrive during this period.

This depends on the size of your property, the work scope and our staff availability / schedule. We send 1 to 3 cleaners per job on a case by case basis. For some reasons, if you need the job done in a shorter period of time with many cleaners, please let our office know.

Not necessarily, the decision is yours. You can be there to let our cleaners in and leave after service. Or you can not even be there at all. Please note that our cleaners work more efficient if the property is empty.

Generally, yes. We always endeavour to match you with with a cleaner who will continue your service ongoing. However, under certain occasions such as public holidays, illnesses, emergencies and travel/holidays, we’ll send a different cleaner to your property. Rest assured that our cleaners will be briefed beforehand about your specific cleaning needs to ensure a consistent clean. We always try our very best to give you plenty of notice of any changes made to your service, but unfortunately, there are things that are beyond our control that may impact your service on the day booked.

It highly depends on the size and the condition of your property. As a rule of thumb, one cleaner generally take 1 hour to clean a 1Bedroom unit in a regular house cleaning (e.g 3 Bed – 3 hours). The other factors will affect the time required include number of bathrooms.

All of our cleaners are come fully equipped with their own cleaning equipment and chemical supplies. If you prefer our team to use a specific cleaning product provided by you, you are more than welcome to our cleaners know. Please note that the majority of our cleaners travel by car and will be equipped with a small step ladder for high reach areas. A handful of our teams travel by public transport (which is great for city jobs with restricted parking) however these teams will NOT bring a step ladder. If you need a team with a step-ladder please inform us upon booking your service.

Yes! We are always exploring and trying different eco-friendly products in an attempt to minimise pollution and help our environment. Also, we use smaller bottles to refill cleaning products regularly to reduce the need to replace a new bottle each time, hence less recycling is required.